Email & Outlook
How to add your email to Outlook
Classic and New Outlook, for Microsoft 365 and Skytech-hosted email.
Read guideEmail not working? Fix it in 5 minutes
Stuck in the Outbox, password pop-ups, account missing from Outlook.
Read guideMy email bounced: what the message means
Undeliverable messages explained in plain English, and what to do.
Read guideMailbox almost full: archive and clean up
Free up space without losing anything important.
Read guideUsing a shared mailbox (info@, sales@)
Open a team mailbox and send emails from its address.
Read guideAdd your work email to your iPhone or Android
Outlook app or the built-in mail app, step by step.
Read guideSend a file that's too big to email
Share a OneDrive link or zip it up instead of attaching.
Read guideSet up an out-of-office (automatic) reply
Let people know you're away, with dates so it turns off by itself.
Read guideAdd or change your email signature
Classic Outlook, New Outlook and the phone app.
Read guidePasswords & security
Reset your Microsoft 365 password & set up Authenticator
Forgotten password, new phone, sign-in blocked abroad, Windows PIN.
Read guideOffice says "not activated" or asks you to sign in
Fix licence banners in Word, Excel and Outlook, plus Adobe sign-in prompts.
Read guideHow to spot a scam (phishing) email
The warning signs, and what to do if you already clicked.
Read guideStrong passwords and password managers
Easy-to-remember passwords that are hard to guess.
Read guide5 habits that keep your computer and data safe
Lock your screen, update, think before you click, and more.
Read guideWebsite not loading or acting strange? Fix your browser
Refresh, private window, clear cache, scam pop-ups.
Read guideFiles & backups
Teams & Microsoft 365
Microsoft Teams meetings: join, and fix sound or camera
Join a meeting and fix the usual microphone and camera problems.
Read guideShare your Outlook calendar
Let colleagues see or edit your calendar, and open theirs.
Read guideSort email automatically (rules) and fix junk mail
Move emails into folders and rescue mail from Junk.
Read guideGetting help from Skytech
Windows & your computer
Restart your computer properly
Why "Shut down" isn't enough, and when to restart.
Read guideComputer running slow? Try these first
Simple checks that speed things up.
Read guideInstall Windows updates (and why they matter)
Check for updates, restart, and what to do if one gets stuck.
Read guideConnect a second screen, TV or projector
Cables, Windows key + P, and display settings.
Read guidePrinting, phones & internet
Printing and scanning basics
Add a printer, clear stuck jobs, scan many pages, ink problems.
Read guideDesk phone or extension not working? Check this first
Quick checks before you call, and what to tell us.
Read guideInternet or Wi-Fi not working? Check this first
Is it just you or everyone? Simple checks that fix most problems.
Read guideHotels, restaurants & bars
POS terminal not working: quick checklist
Frozen, blank or stuck loading: what to try before calling.
Read guideHow to request POS menu or price changes
A request template that gets changes done first time.
Read guideKey card encoder problems: front-desk checklist
Key card errors and cards that won't open doors.
Read guideAfter a power cut: what to restart, and in what order
Get everything back up safely after an outage.
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